At Adflare, our goal is to provide high-quality digital advertising and strategy consulting services to help eCommerce brands grow effectively and profitably.
Because our services involve time, expertise, and strategic execution, we follow a strict but fair refund policy outlined below:
1. No Refunds for Services Rendered
All fees paid for media buying, campaign management, or strategy consulting services are non-refundable once the service has been rendered — partially or fully.
This includes (but is not limited to):
- Strategy development
- Ad account setup and campaign creation
- Budget management and optimization
- Performance monitoring and reporting
- Creative consulting or design work
Once work has commenced, refunds will not be issued under any circumstances.
2. Advance Payments and Deposits
If a client pays in advance or provides a deposit for future services:
- These payments are non-refundable once work has begun.
- If no work has started and the client cancels with written notice, a partial refund may be issued at the discretion of Adflare.
3. Exceptional Cases
Refunds may be considered only in the following rare cases, and at the sole discretion of Adflare:
- Duplicate payment (accidental double charge)
- Clear billing error (e.g. invoicing mistake)
In such cases, please contact us within 7 days of the transaction with supporting documentation.
4. Ad Budget Not Handled by Adflare
Ad budgets spent on third-party platforms (e.g. Meta/Facebook, Google Ads) are not managed by Adflare’s billing systems, and therefore are non-refundable and outside our responsibility.
Clients are responsible for managing or approving those budgets before campaign execution.
5. Dispute Resolution
We value transparent and professional relationships. If you believe there has been a misunderstanding or issue with billing, please contact us at:
📧 contact@adflare.digital
We will review your case and respond within 5 business days.